Policies, Rules and Regulations

Consultations

Each tattoo project includes one complimentary in-person consultation. We do not offer consultations via video call or phone. Some projects may not require an in-person consultation and will be coordinated through email or text instead. Additional consulting fees may apply depending on the complexity of the project. For more details, please refer to the Custom Design Tattoos section.

Booking/Deposits

A $60 deposit is required for all new bookings. While the deposit amount is fixed, clients may choose to pre-pay a higher amount if preferred. For multi-session projects, the deposit will be applied to the final tattoo session.

All deposits and pre-payments are non-refundable, regardless of the amount. However, deposits do not expire.

Please note that deposits are tied to the specific tattoo project for which they were placed. If significant changes are made to the design concept, the project may be discontinued, and a new deposit may be required to proceed.

Secured vs. Tentative Tattoo Appointments

Placing a deposit secures your tattoo appointment. Until a deposit is received, your appointment remains tentative. You must confirm your appointment and submit the deposit within one week of the offered date to finalize your booking.

Occasionally, last-minute appointments may be available. These appointments must be confirmed and the deposit paid within 24 hours of the offer to guarantee your spot.

Touch Ups

Touch-ups typically cost $40–$60, which covers up to a 30-minute session. If the session exceeds 30 minutes, additional charges will apply in 15-minute increments, ranging from $20–$30 per increment, depending on the scope of the work.

This rate applies only to tattoos originally done at Luna Vie Tattoos and must be booked within six months of the original tattoo date. While the touch-up must be booked within six months, the appointment itself may take place after that time, depending on availability. Tattoos done by other artists or studios are not eligible for this rate and will be charged at full price.

Touch-ups are intended to address minor imperfections or healing issues and do not include design changes or overall colour enhancements or adjustments. Requests to darken, brighten, or modify the original tattoo beyond basic corrections will be considered a new session and priced accordingly.

Custom Design Tattoos

Tattoo deposits include up to 1 hour of complimentary design work. To ensure your complete satisfaction, reasonable design adjustments are included at no additional cost. However, significant changes to the design may incur additional fees, charged at a rate of $60 per hour.

Substantial alterations to the design may lead to the termination of the project. Please note that Luna Vie Tattoos only provides tattoo design work for clients who will be tattooed at our studio. We do not offer design services separately from tattoo projects.

Missed Appointments/Insufficient Notice of Cancellation or Reschedule

Rescheduling or cancellations require a minimum of 48 hours’ notice. If adequate notice is not provided, the deposit paid will be retained as a fee for the missed notice. A new deposit will be required to rebook the appointment. Notice must be given via email or text message.

If you miss a free consultation appointment, a $60 deposit may be required to reschedule. This deposit will be applied to your final tattoo deposit.

Late Attendance

If you anticipate being late, please reach out as soon as possible. A few minutes late is generally acceptable, but if you expect to arrive 15 minutes late or more, your appointment will be automatically cancelled. Appointments cancelled due to late arrival are considered a missed appointment, and a new deposit will be required to reschedule.

Exceptions may apply depending on the duration of the appointment and the tattoo(s) planned for that session, which is why it’s important to notify us as soon as possible.

Guests/children

You are welcome to bring one guest to your appointment. If you wish to bring more than one person, please check with us in advance, as space is limited and we prefer to minimize extra guests whenever possible. Additional guests will be asked to wait outside the studio.

Children under the age of 16 should not be brought to the studio. Tattoo sessions require full focus, and the studio is not a suitable environment for young children due to equipment, hygiene, and time constraints. If you arrive with a young child, you may be asked to reschedule, and a new deposit will be required to rebook your appointment.

Please note that you are responsible for your guest(s) during your visit. We ask that guests do not bring food into the studio; drinks are permitted. If your guest is disruptive or violates studio rules, we reserve the right to cancel your appointment, which may result in the loss of your deposit.

Gift Vouchers

Luna Vie Tattoos gift vouchers must be presented at the time of your appointment. While the receipt is not required, the code on the voucher must exactly match our purchase records. Vouchers with unmatched codes cannot be redeemed.

Gift vouchers are non-refundable and cannot be exchanged for cash or monetary value at any time. If a voucher is lost or stolen, please report it to us as soon as possible. However, we cannot guarantee replacement or redemption without a valid matching code.

Any remaining balance after redeeming a voucher will be retained as store credit. Gift voucher amounts are non-taxable, but tattoo appointments are subject to HST.

Gift vouchers do not expire and may be used for any service or product offered at Luna Vie Tattoos.

building regulations

No food or alcoholic drinks are permitted inside the building or studio. Smoking and vaping are prohibited inside the building and within 10 feet of the entrances. We ask that you respect the common areas of the building, including bathrooms and hallways, as these spaces are shared with other tenants, customers, and guests. Pets are not permitted in the building.